A step-by-step look at how Rental Valley keeps your property in top shape between every stay
Every great guest review starts before the next visitor even walks through the door. Between every checkout and every new arrival, your property is in our hands. What happens in that window is what separates a great guest experience from an average one. Here is exactly what Rental Valley does on your behalf, every single time.
Cleanliness is one of the biggest drivers of guest satisfaction and positive reviews. It is also the first thing guests notice when they walk through the door. Here is a transparent look at exactly what takes place at your property between every checkout and every check-in.
It starts before your first guest: the initial deep clean
Before your property welcomes its very first guest, we strongly recommend a thorough one-time deep clean. This sets the baseline. A freshly deep-cleaned property creates an immediate positive impression, sets the right tone for the stay, and, importantly, encourages guests to maintain that level of care themselves.
Once that initial deep clean is complete, the process that follows every checkout takes over from there.
After every checkout: the standard clean
Every guest is charged a cleaning fee as part of their booking. This fee covers a full professional clean of the property after their departure. Without exception, every new guest arrives at a freshly cleaned home with clean linen and fresh towels in place.
The cleaning team is typically the first of our teams on site after a checkout. As well as cleaning the property, they carry out the initial property condition check at the same time.
Who checks the property condition
The cleaning team
Because the cleaning team arrives first, they are responsible for the initial property condition check after every checkout. They inspect the property thoroughly and report any obvious damages straight away. This means that issues are identified early, before the next guest arrives, and can ideally be addressed quickly, whether that means contacting the previous guest via the booking platform or arranging a repair.
The local host
In most cases, a Rental Valley local host also inspects the property after the cleaning team and before any live check-in. This second set of eyes helps ensure that nothing has been missed and that the property meets our quality standard before a guest is welcomed.
When small things slip through
We are all human. Occasionally, minor details may not be caught immediately. If something like broken dishes, low stock of glasses, or a carpet with a stain is noticed after the fact, the cleaning team or local host will report it. From there, we work with you to agree on the next steps, whether that means restocking, steam cleaning, or replacing an item.
